We accept all major credit cards, including Mastercard, Visa, Visa Debit, Visa Electron and Maestro.
We also accept cash on delivery for orders over €100, PayPal, bank transfer. For bank transfers your order will be prcessed once payment is received.

We offer shipping allover Italy and within the European Community.

Absolutely not, we use Paypal and Payplug to process your on-line payments with their encrypted data your credit card details are 100% secure. Richmonds does not store card data.

Yes, by clicking on LOST YOUR PASSWORD? and providing your email address you will receive a link to create a new one.

Yes, you are welcome to email us at info@richmonds.it with your request or click on REQUEST A PRODUCT in the footer. We will do our best to find what you are looking for.

Yes, you can add a shipping address that is different to your billing address by flagging the DELIVER TO A DIFFERENT ADDRESS? option at check out. 

Log in from the homepage and click on the user icon at the top right of the screen and go to ACCOUNT DETAILS.  You can update all your personal data here including your email address.

You must be registered first. There are two ways to place a repeat order. When you log in you can view your order history in ORDERS after clicking on the user icon.  You can view a previous order and from their add those items to your cart or click ORDER AGAIN to place the same order again.

Per completare il processo di registrazione inviamo una mail automatizzata. Questo contiene un link che è necessario cliccare (o tagliare e incollare) nel vostro browser per verificare il tuo nuovo account gratuito.
Questa email dovrebbe essere ricevuta in pochi minuti dalla registrazione. Se non la ricevete, controllate la cartella spam in quanto potrebbe essere accidentalmente spostata là.
Se ancora non riesci a trovare la mail , contattateci telefonicamente o via email specificando il vostro nome e nome utente. Siamo in grado di attivare l’account manualmente e controllare che il vostro indirizzo e-mail sia inserito correttamente .

The new Richmonds website is designed to work with Internet Explorer V6+, Firefox, Safari and Chrome browsers. It also works with any other modern web browser. We recommend avoiding older browsers such as Internet Explorer 4 or IE5.

Richmonds offers approximately 500 products on our website and more in the shop. The total number fluctuates as new items and product ranges are added. We are constantly researching new products offered by the best brands and our stock is constantly being updated. If the desired product is not available, please send us an email and we will do our best to add it. Or click on REQUEST A PRODUCT in the footer.

No, We are located in Italy and ship within Italy or the EU.  Customs fees are not applicable.

Availability status is indicated for each product on our website and is updated in real time.  Clients interested in a product that is unavailable are welcome to email us at info@richmonds.it to know when product is due to be restocked.

Only available products can be added to your cart and purchased.  Unavailable products can not be added to your cart.

Orders received between 00:00 and 13:00 from Monday to Friday will be dispatched on the same day.  Orders received between 13:00 and 00:00 from Sunday to Thursday will be dispatched the following day.  Orders received from Friday at 13:00 to Sunday at 13:00 will be dispatched the following Monday.

Orders received on bank holidays will be processed the following business day and dispatched accordingly.

Please allow 24 hours for shipments within mainland Italy, save for remote areas which require additional time.  Delivery to islands and Calabria can be expected after 48 hours.

Due to the high volume of orders in November and December, delilveries may be delayed.

When the parcel is picked up by our courier, GLS, you will receive an email from them with your tracking number.

We accept payment in Euros.